In partnership with Good Shepherd, we provide no interest loans and other financial assistance to people on low incomes.
Some people don’t have access to credit or banking. This can put them at risk of falling into poverty and missing out on opportunities, like buying a car so they can take up a job they wouldn’t be able to get to otherwise. We want to help Australia’s most vulnerable people with no interest loans and other financial assistance so they can get ahead, which contributes to sustainable economic growth. For 20 years, we’ve worked with Good Shepherd Australia New Zealand (Good Shepherd), and state and federal governments to provide financial resources, education and no and low interest products in over 600 locations around Australia. To celebrate this 20-year milestone, we’ve released a report that reflects on key achievements of the partnership, our joint focus on affordable housing and how we will continue to champion financial inclusion together. 20 years of partnership: How NAB and Good Shepherd help communities prosper (PDF, 3MB) , opens in new window
We’ve provided over 300,000 no-interest loans to low-income Australians. We support Good Shepherd Australia New Zealand , opens in new window 's No Interest Loan Scheme (NILS) , opens in new window to help Australians pay for household essentials, medical and education expenses with loans of up to $2,000. Depending on your current financial circumstances, you may be eligible for a no interest loan from Good Shepherd Australia New Zealand. If you’d like to learn more, please visit Good Shepherd Australia New Zealand , opens in new window .
We support expert services to help people better understand finance. In partnership with Good Shepherd Australia New Zealand and state governments, we’ve opened Good Money , opens in new window stores in Victoria, South Australia and Queensland, where people can access no interest loans and have conversations with experts to learn more about finance. We’ve also used the lessons learned in Australia to support the development of financial inclusion in New Zealand, through Bank of New Zealand , opens in new window , the New Zealand Government, the Salvation Army and Good Shepherd NZ.
The StepUP program is no longer available. We’re no longer accepting new applications for StepUP loans.
There are no changes to your current StepUP Loan. Your interest rate remains at 5.99% p.a. with no fees or charges. We’ll continue to support existing StepUP customers to pay off their loans. NAB Assist supports customers experiencing financial hardship and can be contacted on 1800 701 599 .
Please contact 13 22 65 if you have general account enquiries.