Contact Us

Existing Customers >
Contact Planet Home Lending, LLC’s (“Planet”) Servicing Division about making payments on your current loan, escrow, loss mitigation, auto-draft set-up, etc.

• Access Your Account Online >
• Call:
  • Toll Free: 866-882-8187
  • Local: 203-265-5090
  • Hours: Monday – Friday: 8:30 am – 9:00 pm ET
  • Customer Service Fax: 443-927-1243
  • Payoff Fax: 443-927-1245
  • Mitigation Fax: 813-364-1830

  Planet Home Lending, LLC
  321 Research Parkway Suite 303
  Meriden, CT 06450

  Need a Purchase or Refinance Home Loan? >
  Whether you’re a current Planet customer or considering us for the first time, we can help you find the best loan option for your financial situation.

  • Call: 888-966-9044
  • Email:ValuedCustomer@planethomelending.com
  • Hours:
    • Monday – Thursday: 9:00 am – 9:00 pm ET
    • Fridays: 9:00 am – 6:30 pm ET

    Other Reasons to Contact Us >
    To assert an error or make an information request, submit inquiries or concerns, or request an employment verification.

    To assert an error or make an information request, you must contact us in writing using the following mailing address:

    Planet Home Lending, LLC
    PO Box 1001
    Meriden, CT 06450

    Inquiries or concerns, click here

    For employment verification, call 1-800-367-5690 or visit The Work Number website and use Employer Code 22497.

    TEXAS RESIDENTS:
    COMPLAINTS REGARDING MORTGAGE BANKERS SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.COMPLAINTS REGARDING THE SERVICING OF A MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.
    A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.

    FOR NEW YORK RESIDENTS: Planet Home Lending , LLC (“Planet”) is registered with the Superintendent of Financial Services for the State of New York. You may file complaints and obtain further information about Planet by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov. A list of non-profit housing counselors can be found at https://www.dfs.ny.gov/consumers/help_for_homeowners/new_york_state_non-profit_housing_counseling_agencies. You may also contact Planet for any complaints and inquiries regarding your loan at 321 Research Parkway, Suite 303, Meriden, CT 06450 or 866-882-8187.

    Notice to Our Customers:

    1098 Tax forms will be mailed and available on Planet's Loan Servicing Customer Portal

    Notice Regarding COVID-19:

    The COVID-19 National emergency was our top priority. If you were financially impacted by COVID-19, please visit this page for more information.

    Notice Regarding Natural Disasters:

    If you have been impacted by a FEMA declared Natural Disaster, learn more here.